FREQUENTLY ASKED QUESTIONS

This FAQ covers general topics about ExpertRakeBack. For any other questions please do not hesitate to contact us.

Q: What PNP means and how do I accumulate them? A: Any player that plays on any poker room available on our website will also accumulate PlayerNutsPoints. This is a unique feature and it is given by us as a permanent bonus at any room and promotion. In other words, PNP represents our monthly bonus offered to all our players.
Q: What can I do with my PNP's? A: At the end of each month, you will be able to purchase the items available in our Shop trading the PNP's gathered from the rake made by you and all your referred players.
Q: How many PNP's will I receive from playing at ExpertRakeBack? A: Based on our Multi-Level-Marketing system, your PNP Level is set up by your referral. To know what PNP Level do you have, you must contact the player who reffered you to us or you can contact us at support@playernuts.com.
Q: How much worths 1 PNP? A: The value of 1 PNP is equal to 1 Euro.
Q: What happens with my PNP points if I choose a prize with a smaller value? A: You are able to use as many PNP points as you want. The rest will remain valid for your next extraction.
Q: Can a player apply for PNP loyalty bonus if he already has an account at a poker room promoted by ExpertRakeBack? A: This possibility exists only if the player contacts us at support@playernuts.com with this matter. Our support team will respond to your needs in maximum 48 h.
Q: When will I get paid? A: Between 1th and 15th of each month you will be able to withdraw your PNP using the cashier slip in 'My Account'. All the requests will be fulfilled between 1 and 16 of the same month.
Q: Do you have a refer-a-friend program? A: We have more than that. Our improved multi-level-marketing system will bring you PNP's from unlimited levels of referred players. Please read our PNP tab for more information.
Q: Can I receive cash instead of prizes? A: Players are responsible to pay shipping fees for any item ordered from Player Nuts Shop. If shipping fee will be considered too expensive (for example: Panasonic Plasma TV has a $475 delivery fee for Australia), we will pay cash to players.
Q: What is rake? A: Rake is a term used of the service fee that casino gaming operators charge from players. Rake is generally 3% of cash game total pot or 10% of tournament ticket value. Example: If you buy a $10+1 tournament ticket, the $10 goes towards the prize pool and $1 is rake.
Q: Do tournament fees count toward rake? A: All poker rooms will count tournament fees toward rake and include them in your Monthly Gross Revenue (MGR).
Q: I played a lot yesterday but I can't see but my stats still show rake: $0, why? A: Our updates are made daily at 6 PM CET and include actual rake from 1st of the month till yesterday inclusive. From case to case, it is possible for a poker room not to make an update in a specific day. The following update will also automatically include the rake made in the missing day.
Q: Where can I find stats related to the rake made by me and my referred players? A: In the 'My account' tab you will be able to find stats for the rake made by you and all your referred players for every poker room in particular.
Q: How will I receive my rakeback? A: According to the Terms and Conditions of each poker room, the rakeback will be payed automatically, weekly or monthly directly in your poker player account.
Q: What is an eWallet? A: A digital wallet (also known as an e-wallet) allows users to make electronic commerce transactions quickly and securely. A digital wallet functions much like a physical wallet. The digital wallet was first conceived as a method of storing various forms of electronic money (e-cash), but with little popularity of such e-cash services, the digital wallet has evolved into a service that provides internet users with a convenient way to store and use online shopping information. We recommend Skrill as your personal eWallet as some casinos offer great promotions when using it.